Qualified advice

At Rychiger Pharmatech we attach great importance to a reactive, comprehensive and customer-specific service. The relationship between you and us does not end when you buy a machine. We assist you over the entire service life of your machine and beyond. Tailored services are offered at our house, at your site or as a delivery service.

Service and maintenance

Do you need urgent service support? Do you reflect on maintenance costs and consider strategical changing?
We offer you customer service at all levels and in all possible intervals. From annual maintenance, through monthly and weekly service, to complete service takeovers.
We provide service on Rychiger Pharmatech machines as well as on third party machines.
Our service includes:

  • Electrical work, linke new wiring or exchange of old components

  • Software support

  • Classical mechanical service with revisions or retrofits

  • Outsourcing of the complete maintenance to us

We are pleased to advice you without obligation, wheter the outsourcing of customer service to us is worthwhile for you. The software support is typically done via modem. Classically, access to a PLC is via an analogue or digital telephone line or via LAN technology.

Construction/ engineering

You want to develop new packaging forms and want to have automation professionals on board from the beginning of the project.
You want to rationalise your packaging process and need automation experts to support you.
You want to upgrade the performance of certain machines.
You want to get a complete line from several suppliers and need someone, who is responsible and coordinates the project.
Then it is time to contact us. Leading companies trust in our expertise.
We are happy to get in contact with us.

Spare parts

Do you need spare parts urgently?
Or do you reflect on a stock holding strategy for spare parts?
We help you defining spare parts packages for stock holding.
We can hold spare parts for you or assist you in holding them at your site.
It’s a fact: machines as a whole live longer than their individual parts.
When strategically important electric parts have to be changed at your machine, we support you in the parts procurement or the search for appropriate alternatives. In case no solution is found, consider the option of retrofit. Your machine can be brought to the latest electric technology.
More details on Retrofit.

Consumables

Do you need consumables such as tubes, connectors or nozzles?
Do you need consumables preconfectioned ready for use?
We can cut tubes to size, assemble them with connectors and have them sterilized for you. You get a ready to use kit.
We can hold stock for you and supply batches.
Contact us for more information.

Retrofit

Buying a new machine or retrofitting the “old” one?
You want to buy a second-hand machine and need a partner that takes the responsibility to bring the machine in shape with the right format parts?
We have the know-how and experience to support you in your project.

Qualification

Our experts provide you with all relevant qualification documents:

  • GMP risk analysis

  • Functional Design Specification (FDS)

  • Hardware Design Specification (HDS)

  • Software Design Specification (SDS)

  • Design qualification (DQ)

  • Installation qualification (IQ)

  • Operations qualification (OQ)

  • Assistance during performance qualification (PQ)

We develop software following GAMP 5 rules (optional) and create Hardware and Software Design Qualifications (HDS & SDS).
We provide qualification services for our own machines, complete lines, including third party machines, as well as for third part machines.

Format parts

We can offer you spare parts for all filling and capping machines, such as starwheels, endless screws, vibrating bowls, and implement them at your site (with function guaranty). Upon request, we will also hand you over the construction plans.
If you have no data about the machine, we will record the relevant machine measures at your site with a special 3 D arm.
This data will be the basis for the design of the format part. Any new part in the future does not require another intervention on site.

Laboratory

  • Filling and dosing tests

  • Capping and closing tests

  • Feeding tests

  • Customer-specific tests

  • Test runs

  • Sample production

Development

  • Process development

  • Concept development

  • Proof of Principle (PoP)

  • Specific technology development

  • Prototype design and construction

  • Pilot lines

  • Line mockup